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Recorded Webinar: 10 Attributes of a Quality Champion

webinar 10 attributes of a quality championContinuous improvement and moving from your current quality level to the next plateau takes more than great systems and people.  It requires Quality Champions inside and outside your Quality department.  

Join Murray Sittsamer, a quality leader for Tier 1 automotive suppliers, as he presents 10 attributes that define a Quality Champion.  Murray is president of The Luminous Group and has led some of our previous webinars.

Murray discusses attributes of Quality Champions, including:

  • How leaders influence more by listening, than by speaking
  • The importance of clarity (operational definitions and standards)
  • Why problem-solving management is a key to driving excellence


Murray was the AIAG committee leader for development of the CQI-8 2nd edition industry reference document, "Layered Process Audit Guideline". He was part of a team that helped a Big-3 Automotive OEM fine-tune their guidelines to apply FMEA, which is credited with over a 20% reduction in warrantee costs. With his leadership, The Luminous Group was selected by a well-known Tier One supplier in the Aerospace industry to provide workshops for Advanced Product Quality Planning (APQP), and partnered with an Automotive OEM to roll-out the Layered Process Audit (LPA) strategy to their North American Suppliers. 

Sign up for the recorded webinar